Timbers Restart Guide Checklist

1. Verify with tech on site that all lockers have been cleared:
   
   
   ✓ Any remaining items should be taken to Timbers lost and found.
   ✓ Take remaining items to Timbers lost and found.
   ✓ If Timbers approves: we can also re-drop any unpicked items and send a shared link to the customer via text.
   
   
   
2. Check all locker statuses in React Admin:
   
   
   ✓ Confirm all lockers are empty.
   ✓ Take remaining items to Timbers lost and found.
   ✓ Re-drop unpicked items and send a shared link to customers (if approved by Timbers).
   
   
   
3. Once all location transactions have been adjusted in React Admin, make all lockers statuses available in Harbor Admin:
   
   
   ✓ Lockers/doors not functioning properly will be placed into OOS (out of service).
   ✓ These are to be repaired on a future visit pending parts.
   
   
   
4. In Harbor Admin select Towers:
   
   
   ✓ Change System Drop Down to: Portland Timbers
   ✓ Select the Name of the Tower you are clearing
   
   
   
   ✓ Scroll down and Edit all lockers with the following statuses:
   
   
   
   ✓ Occupied > Available [Assisgned user field is changed to blank] Hit SAVE
   
   
   
   ✓ Reserved > Available [Assisgned user field is changed to blank] Hit SAVE
   
   
   
   ✓ Rented > Available [Assisgned user field is changed to blank] Hit SAVE
   
   
   
   ✓ Declined > Available [Assisgned user field is changed to blank] Hit SAVE
   
   
   
   ✓ Out of service > Available [Assisgned user field is changed to blank] Hit SAVE
   
   
   
5. Once Harbor Admin is accurately reflecting what the tech reports on site the rep will:
   
   
   ✓ Select: RESET EVENTS
   ✓ Then click: CONFIRM
   
   
   
6. The tech on-site will now use the Harbor Cockpit App (Make sure this is a fresh log-in every time):
   
   
   ✓ Environment drop-down change to: Production Log in
   ✓ Login to the app with a personal user or use these tech credentials:
   
   
   Username: harborfieldtech@harborconnect.com
   Password: H@rbor123!
   
   
   
   ✓ Discover Connect to Tower
   
   
   
   ✓ Connect > OK
   
   
   
   ✓ Set Tower ID > Paste [Copied] Tower ID
   
   
   
   ✓ Make sure that [Download Tower Configuration] is checked
   
   
   
   ✓ Then click SAVE NEW TOWER ID > OK > Done
   
   
   
   ✓ Discover Connect to Tower (Original Tower will return)
   
   
   
   ✓ Connect > OK
   
   
   
   ✓ Test Hardware > Port 1 | Open Door to test connection, then > Open All > OK
   
   
   
   ✓ Tech will report back to the rep of any doors they are unable to consistently open to place into OOS (Out of service)
   
   
   
   ✓ The Tech and Rep will move on to the DropLocker test steps
   
   
   
7. The rep will log back into the React Admin page:
   
   
   ✓ Selection the Locations tab
   ✓ Search for a Timbers location: Gate A & B ID#299, Gate C ID#300 or Gate F ID#297
   
   
   
   ✓ Adjust the location price point drop-down from $15 to $0 Plan and Click SAVE
   
   
   
8. The rep will prepare for tech to do test drop-offs and pick-ups:
   
   
   ✓ Rep will go into Harbor Admin and under “Towers” set all lockers' access modes from “Public” to “Restricted”
   ✓ The rep will only leave one locker tower as “Public” and have the tech do the following:
   
   
   
   ✓ Have the Tech on-site open the DropLocker App
   
   
   
   ✓ Next the Tech will select Store it in a locker for myself > “Accept Terms” > Search for Locker you left in “Public” and click Select Location > Choose a locker size and hit OK
   
   
   
   ✓ The locker will use Bluetooth to connect to the locker and show the door it will be opening shortly. Once the phone connects they will choose Open Locker Door
   
   
   
   ✓ The door will open and the tech will choose that the item is in the locker and then close the door. And choose Done
   
   
   
   ✓ The Tech will choose the Pickup or My Drop Offs tab in the DropLocker App
   
   
   
   ✓ Have Tech choose Open Locker > “Are you ready to end your locker rental?” > Yes
   
   
   
   ✓ The door will Bluetooth connect to the locker and show the door will be opening shortly
   
   
   
   ✓ They will choose “Open Locker Door > choose Done - End Rental Solid Green Light:
   
   If any errors occur during the drop-off or pick-up stages, the Reset Tower Events steps will need to be repeated, beginning at Step #2.
   
   
   
   ✓ The Rep will go back into Harbor Admin and change the locker status from “Public” back to “Restricted”
   
   
   
   ✓ Once you have finished the first Locker Tower, move on to the next Locker Tower and repeat Step 8 until each locker has been tested with a successful drop-off and pick-up without receiving any errors.
   
   
   
9. 9. The rep will Change all lockers to “Restricted”:
   
   
   ✓ Lockers will remain in this status until 2-3 hours before game day.
   ✓ 2-3 hours before the game Rep will change all lockers back to “Public”
   
   
   
   ✓ Rep will log back into the React Admin page and select the Locations tab
   
   
   
   ✓ Search for a Timbers location: Gate A & B ID#299, Gate C ID#300 or Gate F ID#297
   
   
   
   ✓ Rep will go into the React Admin and adjust the location price point drop-down from $0 to $15 Plan and Click SAVE