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Caller Name
Role
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Property Manager
Assistant Manager
Leasing Staff
Concierge Manager
Concierge
Maintence Staff
IT Technician
Phone
Office
Personal
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Outbound Voicemail Script
Vandalism Flow
Caller Email
Admin Page or Loc ID
Issue
Gen / System Type
Select Gen and System Type
Egg Lockers
Gen 1 - PR
Gen 2 - PR
Gen 3 - PR
Kiosk PR
Gen 3 - LR
Gen 4 - LR
Gen 4 - Outdoor LR
Refrigerator
Previous Steps by Caller
Troubleshooting Steps
Support Warranty
TM/VAR Map
Weather / Power / ISP Issue?
Choose Option
Severe Weather Outage
Power only
ISP only
Power + ISP
Next Steps
Copy
Clear
Tech Call
Drop Locker
Scope
Luxer One Tech Support: (415) 390-0123
T3 - Sacramento, CA: (916) 558-8985
T3 - Charlotte, NC : (980) 416-9213
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